Shipping and Delivery
Orders are processed within minutes and you will receive a confirmation email from our server. We try our best to ship all orders the same day it was placed but it may take up to 48 hours if there are any problems that require further verification. It is possible we may need to contact you via email to verify your order and if we have your phone number on file, it may help get your order to you faster.
- Our business hours are Monday thru Saturday 11:30am-9pm Pacific Standard Time (GMT-0800) except most U.S. holidays.
If you have not received an order confirmation email from us within 12 hours, please contact us as soon as possible. In the meantime, please review our "Ordering Tips and FAQs" listed below for a possible immediate resolution.
Shipping Services
We ship Priority Mail (2-3 days) for all US and APO destinations through the United States Postal Services. Our shipping rates are:
- Shipping for United States and APO - FREE for orders over $50, otherwise $8.51.
- International First Class Mail Shipping - FREE for orders over $100, otherwise a flat rate of $24.95.
Ordering Tips and FAQs
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Did you receive a confirmation email from "eCig-parts.com" immediately after you placed your order?
If not, please check and be sure your email service is not filtering your mail by looking into your junk mail or spam folders. Add our domain www.ecig-parts.com to your email white list to ensure prompt delivery of email communications with us. If you have not received a confirmation email from "eCig-parts.com" after placing an order, there is something wrong with the email address you provided. If your confirmation email is undeliverable, we will try your contact number on file should there be any problems with the order, if you provided one. If you discover a potential receipt bounce-back due to an invalid email address that you provided us before we do, please contact us immediately so we can update our records. -
Check your order confirmation email:
Does it have the correct shipping NAME and ADDRESS? Please contact us immediately with your invoice number and correct address here so we can update our records. Please do not change your shipping information for an existing order through the website as it will further delay the order. -
Where can I find updated information on my order?
If you have an eCigs-parts.com account you can check your order status anytime by simply clicking on the "My Account" link in the top navigation bar of every page. From there, you will be able to view all the information about your order.
